Âé¶¹AV

Contact Us

Âé¶¹AV Information Technology


Monday to Friday, 8am to 5pm

Faculty Technology Center
(818) 677-3443

IT Help Center
(818) 677-1400

Information Security
(818) 677-6100


(818) 677-5898

Classroom Support
(818) 677-1500

Send email

Check our social media for changes and updates.

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myÂé¶¹AVsoftware

Thanks to Campus Quality Fee funding, all enrolled students have access to myÂé¶¹AVsoftware. myÂé¶¹AVsoftware grants students anytime access to select software via an Internet connection from a Mac, PC, Linux, or mobile device.Ìý

Support and Assistance

Our team is here to help you. If you have any questions or need assistance, please contact us at helpcenter@csun.edu.

Faculty Access

Faculty who would like to use the myÂé¶¹AVsoftware for teaching purposes can contact theÌýIT Help CenterÌýto request access. Faculty who agree to use the myÂé¶¹AVsoftware in such a way as to expand Âé¶¹AV student knowledge and use of this resource may also request access.

Download Microsoft OfficeÌý

All Âé¶¹AV students can install the Microsoft Office Suite on up to five personal devices for free. To download the software, visit theÌý, and log in using your Âé¶¹AV email address and password. ForÌýhelp, please contact theÌýIT Help Center.ÌýÌý

FAQs

Software available to all students:

  • Microsoft Office (can be accessed from myÂé¶¹AVsoftware and is available for download)
  • Aleks
  • AMOS
  • ArcGIS 3D (College of S&BS)
  • LibreOffice
  • Mathematica
  • PuTTY
  • R
  • SPSS

Software available to select disciplines:

  • AutoCAD 3D (Colleges of HHD & ECS)
  • Microsoft Project
  • Microsoft Visio
  • Microsoft Visual Studio
  • Raven
  • Solidworks (College of ECS)
  • LabVIEW
  • MyITLab
  • Cadence

myÂé¶¹AVsoftware 3D Enhancements

Students in certain classes have access to enhancedÌýversions of applications to utilize 3D functionality: ArcGIS (college ofÌýS&BS), AutoCAD (colleges of HHD & ECS), and SolidWorks (college ofÌýECS).

How do I request additional software?
To add additional software to myÂé¶¹AVsoftware, visitÌýmyÂé¶¹AVsoftware - Requesting Software.

How do I access myÂé¶¹AVsoftware?Ìý
Go to mycsunsoftware.csun.edu and sign in with your Âé¶¹AV user ID and password.

Can I access myÂé¶¹AVsoftware from home?Ìý
Yes.ÌýÌýcan be accessed at any time, from any location.

Can I access myÂé¶¹AVsoftware from a Mac, PC or Linux?
Yes.ÌýÌýcan be accessed from any device with an Internet connection.Ìý

Can I use my iPad, iPhone, or Android device to access myÂé¶¹AVsoftware?
Yes. Any device running an HTML5 browser can stream an app. PCs, Macs, iPads, iPhones, Android devices, and Linux computers.Ìý NOTE: Many streaming apps are designed for full-size screens, so users with larger screens will get the best experience.

Can I access myÂé¶¹AVsoftware from multiple systems at the same time?
Yes. You can run myÂé¶¹AVsoftware on a Windows, Mac and Linux operating system and these can run concurrently.

Can I print within the application?
Yes, and in several different ways:

  • Users can save their work to a PDF file and then print it on any local printer accessible from their device.
  • Users can upload their files to a web-based print service. ÌýThe service will then print these files on a local machine.

Can I access the myÂé¶¹AVsoftware storage drive when I’m not in the myÂé¶¹AVsoftware environment?
Yes. We recommend storing your content and files in your cloud storage, such as myÂé¶¹AVbox. For information on working with cloud storage, please view the following:Ìý

Will my sessions time out if there is inactivity?
When using myÂé¶¹AVsoftware, without activity, the webpage times out after 60 minutes and will prompt you to log back in. Once sessions are ended, the VM is logged off, and any applications are terminated. Any data saved in Apporto will be persisted across connections. Remember to save your work often.ÌýÌýActive sessions are ended after 8 hours.

Is myÂé¶¹AVsoftware ever unavailable?
To keepÌýÌýrunning optimally, scheduled maintenance takes place on Saturdays from midnight to 6 a.m. and access may be intermittent during this time.Ìý

How many copies of Microsoft Office can I download?
You can install Microsoft Office on up to 5 personal computers.Ìý

Can I install Microsoft Office on a Mac?
Yes

What versions of Office are available?
Office 2016

Why can’t I print?
You may be using a printer that cannot be detected or has an outdated printer driver.Ìý

Where do I save my work?Ìý
We recommend storing your content and files in your cloud storage, such as myÂé¶¹AVbox. For information on working with cloud storage, please view the following:Ìý

Is there something I can do if myÂé¶¹AVsoftware is running slowly?

To improve the performance, check the following:

    • Take notes on what exactly the issue is, such as slow application loading, slow login, or slow saving of files etc. Please reach out to theÌýÌýwith this information.
    • Verify your Internet connection is DSL or greater. The recommended minimum speed for accessing myÂé¶¹AVsoftware is 100kbps or .1mbps. To check your connection speed, go toÌý.

Contact Us

Âé¶¹AV Information Technology


Monday to Friday, 8am to 5pm

Faculty Technology Center
(818) 677-3443

IT Help Center
(818) 677-1400

Information Security
(818) 677-6100


(818) 677-5898

Classroom Support
(818) 677-1500

Send email

Check our social media for changes and updates.

ÌýÌý

Ìý
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